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A Good Experience with HP Support

July 3, 2007

I finally got around to calling HP about the problem we were having with two of our laptops: the sound would not work after they awoke from sleep mode. HP fixed the problem for me by taking control of my PC and installing a new driver. 20 minutes later the problem was solved. They even called back later that evening to confirm that I was having no problems.

I was surprised that there was an easy fix as the automatic notifications of new drivers I get regularly from HP had never said anything about new drivers being available.

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